Refund policy
Returns, right of withdrawal and complaints
Made to order – important information
All our products are wholly or partly made to order. We therefore recommend that you familiarise yourself with the product information, dimensions, materials and options before ordering. Where possible, we offer samples of materials and finishes.
Right of withdrawal / returns
As a consumer, you have a 14-day right of withdrawal in accordance with the Norwegian Right of Withdrawal Act (angrerettloven). The withdrawal period runs from the day you receive the goods.
The right of withdrawal also applies to products made to order, unless the product has been made to your specific choices or is clearly personalised in a way that makes it difficult to resell.
If you exercise the right of withdrawal:
- you must notify us in writing within 14 days of receipt
- return costs are covered by the buyer
- the goods must be returned in substantially the same condition as received
- the original packaging is considered part of the product
Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in diminished value, and a corresponding deduction may be made from the refund.
Return costs are covered by the buyer. This also applies to any costs relating to collection, return shipping and transport of larger products.
Refunds are made within 14 days of the returned goods being received, or of documentation that the goods have been sent being received.
Enquiries about returns and the right of withdrawal should be sent to info@vyveconcept.com.
Complaints about defects
If the goods have a fault or defect, please contact us within a reasonable time after the defect was discovered or ought to have been discovered, and no later than two months.
The complaint period is:
- 2 years for goods not intended to last considerably longer
- 5 years for goods intended to last considerably longer
When making a complaint, please include a short description of the issue and photos of the damage or defects.
If the complaint is accepted, we will, in accordance with the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), offer repair, replacement, a price reduction or cancellation of the purchase where applicable.
Complaints should be sent in writing to info@vyveconcept.com.
Transport damage
We recommend that the goods are inspected on receipt. Visible transport damage must be reported to the carrier on delivery. Hidden damage must be reported to us within a reasonable time after it is discovered.